What’s your return policy?
When you’re happy, we’re happy. EDEC stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the steps below. If you're not totally satisfied with your purchase, you can return your item(s) within 90 days for a refund as long as the item is in reasonable condition. If you are past the 90 days or if you have a defective item, please send us an email and we'll help resolve the issue. We offer a 1-year limited warranty for all EDEC products. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse or modification of the product. In support of our customers, we do not charge a restocking fee. We cannot guarantee that the exact style or product will be in stock at the time of the warranty claim. In this case, we will offer store credit rather than a replacement. The store credit will be valid for any product found at www.edecdf.com. All warranty claims for items that were not purchased directly from www.edecdf.com must include proof of purchase. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims. EDEC will not be liable for any damages that may result from the use of any EDEC product. Our 1-year warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property. If you have an EDEC item that is defective, please send an email to firstname.lastname@example.org. EDEC allows one warranty claim per purchased product if said product is within our 1-year warranty and is valid for a return. *Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable. Contact: email@example.com for assistance.